Shipping & Returns

1. Shipping Methods and Times

1.1. Shipping Carriers: We work with reputable shipping carriers, including PostNL, DHL, UPS, FedEx and DPD, to ensure safe and reliable delivery of your orders. The specific carrier used for your order may vary based on your location and the shipping method selected at checkout.

1.2. Shipping Zones: We offer world wide shipping. Please note that shipping options and times may vary depending on your location.

1.3. Shipping Times: We are committed to processing and dispatching your orders promptly. Shipping times are typically as follows:

• Standard Shipping: Estimated delivery within NL to 2/3 business day.
• Standard Shipping: Estimated delivery within EU to 2/5 business days.
• Standard Shipping: Estimated delivery within World Wide to 4/10 business days.

1.4. Order Processing: Orders are processed within 1 business days from the date of purchase. Please note that order processing times may be longer during peak seasons, promotions, or holidays.

1.5. Shipping Notifications: You will receive an email notification with tracking information as soon as your order is shipped. This allows you to monitor the status and location of your package during transit.

2. Shipping Fees

2.1. Domestic Shipping: Shipping fees for domestic orders are determined based on the shipping method chosen at checkout and the destination within Country/Region.

2.2. International Shipping: For international orders, shipping fees are calculated based on the destination, selected shipping method, and the weight and dimensions of the package. Please be aware that international orders may be subject to customs duties, taxes, or import restrictions imposed by your country's authorities. These additional charges are the responsibility of the recipient.

3. Delivery

3.1. Delivery Address: It is essential to provide a precise and complete delivery address when placing an order. We are not liable for items that are misplaced or delayed due to incorrect or incomplete address information.

3.2. Delivery Confirmation: All deliveries require a signature upon receipt unless you specify otherwise. If you are unavailable to sign for the package, please follow the instructions provided by the shipping carrier for arranging redelivery or pickup.

3.3. Lost or Stolen Packages: While we take every precaution to ensure successful delivery, we are not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If you suspect that your package has been lost or stolen, please contact both the carrier and our customer service team for assistance.

3.4. Shipping Delays: In rare instances, shipping delays may occur due to factors beyond our control, such as extreme weather, natural disasters, or carrier operational issues. While we strive to meet estimated delivery times, we cannot guarantee delivery dates.

4. Returns and Exchanges

Please refer to our comprehensive Push The Comma Return and Refund Policy for detailed information on our return and exchange procedures, including eligibility, timelines, and exceptions related to shipping.

Returns

1. Timeframe: You have a generous 14 days from the date of purchase to initiate a return request. To qualify for a return, the item must be in brand-new, unused, and unworn condition, with all original tags, labels, and packaging intact.
2. Initiating a Return: To initiate a return, please contact our dedicated customer service team at info@pushthecomma.com. Our team will provide you with detailed instructions and assist you throughout the return process.
3. Return Shipping: The customer is responsible for the cost of returning the item. If the return is due to our error or a wrong product, we will cover the return shipping costs.

Refunds

1. Processing Time: Once we receive and inspect the returned item, we will begin processing your refund. Please allow up to 14 business days for this process to be completed. The time it takes for the refund to appear in your account may vary depending on your financial institution.
2. Refund Method: Refunds will be issued via store funds or the same payment method used for the original purchase, 
3. Non-refundable Fees: Shipping fees are non-refundable.

Exceptions

1. Custom or Personalized Items: Items that have been custom-made or personalized according to your specifications are non-returnable, unless they are found to be defective.
2. Hygiene Products: For hygiene reasons, underwear and swimwear can only be returned if the hygiene seal is unbroken.

Customer Service

We value your satisfaction and are here to assist you with any questions or concerns you may have regarding our return and refund policy. Please don't hesitate to reach out to our customer service team at info@pushthecomma.com. We are committed to providing you with excellent service.

Legal Compliance

This return and refund policy is designed to adhere to applicable local, regional, and national laws and regulations. We strive to stay up-to-date with legal requirements in your jurisdiction. If you have any concerns about the policy's compliance with local laws, please contact us for clarification.

Policy Updates

We may periodically update our return and refund policy to reflect changes in our business practices or legal requirements. It's important to check this policy regularly to stay informed about any updates or modifications.